We at eCyLabs collect and process Personal Information in different ways and for different purposes.
Information provided by the user when registering for the Service: When you register an account at eCyLabs.com, you will be asked to submit your personal information such as your name, domain and e-mail address. We will also collect billing related information.
Information collected while using the Service: When you use the Service, Information from your Device, its software, and your activity using the Services will automatically be stored. This Information may include the Internet Protocol (“IP”) address of your Device, browser type, the web page visited before you came to the eCyLabs website, information on your search for the eCyLabs website, identification numbers associated with your Devices, your mobile carrier, local preferences, date and time stamps associated with your transactions, system configuration information, metadata concerning your files and other interactions with the Service. We will also collect usage-based activity data (e.g frequency of usage, activated functionality) to create an aggregated analysis of our customers’ usage pattern in order to improve the Service.
Non-product related information: If you interact with us at events or from other marketing activities and you give us your contact details or as to be contacted in one way or another, we will process that Information for this purpose.
Information from other sources. We may obtain Information from third parties and sources other than the Service, such as our partners, advertisers, credit rating agencies, and Integrated Services. If we combine or associate information from other sources with Personal Information that we collect through the Service, we will treat the combined information as Personal Information in accordance with this Policy.
The Personal Information that eCyLabs collects from you will be used for the following purposes.
We process your Personal Information in order to provide the Service to you, including administering your use, providing reports, personalizing and improving your experience of the Service and to provide support, software updates, information or other notifications regarding the Service, providing advice on best practice usage and to administer billing and other aspects of our contractual agreement, including dispute resolution. The legal basis for this processing is that it is necessary in order for us to provide you with the Service, which you have requested. If you have registered an account on behalf of your employer, the legal basis for the processing is that it is necessary for our legitimate interest in conducting business with your employer.
We also process your Personal Information to improve the Service by monitoring and analyzing your use. The legal basis for this processing is that it is necessary for our legitimate interest in developing the Service.
We may also use your Personal Information to send customized advertising, event invitations and other commercial communications. The legal basis for this processing is that it is necessary for our legitimate interest in maintaining good customer relations. You may at any time unsubscribe from any of these activities.
In some situations, we need to store your Personal Information in order to meet legal requirements, i.e. for accounting purposes.
Your use of the Service will generate reports containing Information regarding your website. All reports generated as part of the Service will be stored by eCyLabs for the purpose of making the reports available to you. The reports may be deleted by you at any time. A report could include Personal Information if the Service gets access to it during security testing. eCyLabs act as a data processor in these events, and thus not as a data controller.
Like many others, eCyLabs uses “cookies” to collect Information and improve the Service. A cookie is a small data file that is transferred to your Device when you use the Service. For security reasons, eCyLabs does not use “persistent cookies” to save your registration ID and login password for future logins to the Service. eCyLabs may however use “session ID cookies” to enable certain features of the Service, to better understand how you interact with the Service and to monitor aggregate usage and web traffic routing on the Service. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. However, if you do not accept cookies you may not be able to use all aspects of the Service.
In addition to using cookies and related technologies as described above, we may also permit certain third party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on our website and/or Services (e.g. to allow them to tailor ads on third party services). These companies may deliver ads that might also place cookies and otherwise track user behaviour.
If you have entered into an agreement with us where we provide the Service, we will process your Personal Information during the term of our agreement and for a period of up to 3 months thereafter. After such period, we will anonymize or delete your Personal Information.
If you are an employee or another representative of a company which has entered into an agreement with us regarding the Service, we will process your Personal Information during the term of the agreement between us and the company and for a period of 3 months thereafter. After such period, we will anonymize or delete your Personal Information.
After account deactivation or a deletion request, your Personal Information will be retained for up to 3 months as part of back-up procedures.
Notwithstanding the above, we may keep certain Personal Information for a longer period if necessary in order to comply with applicable law (including book-keeping requirements), or, in the event of a legal dispute, for the time necessary for the legal process. If so, we will not use your Personal Information for any other purposes.
To provide the eCyLabs service to you we use a number of Sub-processors for your Personal Information. This includes technology providers, financial service providers, administrative systems and various tool integrations. They will receive Personal Information based on the need for the performing of their task, a full list of Sub-processors. Our contracts limit their usage of the data that you have provided to us.
Based on requirements for compliance with applicable laws as with government authorities and law enforcement.
eCyLabs may disclose, and make public, aggregated, non-private or otherwise non-personal information, such as usage statistics of the Service.
You may review, update, correct or delete the Personal Information provided in your registration or account profile by changing your “account settings”. In some cases, eCyLabs may retain copies of your Personal Information if required by law.
You are entitled to obtain information about your Personal Information stored and handled by eCyLabs at no cost by contacting eCyLabs. The request must be in writing and addressed to eCyLabs, on the address in our contact page, and must be signed by you.
You may decline to share certain Personal Information with us, in which case we may not be able to provide you some of the features and functionality of the Service. You are always able to opt out from commercial communication. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact us at enquiry[at]ecylabs.com.
You may under certain circumstances request from us to restrict the processing of your personal data. Please note that this right is not unconditional. Therefore, an attempt to invoke the right might not lead to action from us.
You may request a copy of the personal information that we have stored about you by sending a request to eCyLabs.
If you have a shared eCyLabs account, your administrator may be able to access Information in and about your shared account. Also access Information that you have provided or that is made available to you when using the account and control how your shared account may be accessed or deleted.
eCyLabs site may include links to other websites whose privacy practices may differ from those of eCyLabs. If you submit Information to sites other than those of eCyLabs, please be advised that your Information will be solely governed by their privacy statements. eCyLabs encourages you to carefully read the privacy statement of any website you visit.
eCyLabs will take adequate technical and organizational security measures to ensure that your Personal Information is not misused, lost or unlawfully accessed. If you have any questions about security on the eCyLabs website, you can contact eCyLabs at enquiry[at]ecylabs.com.
eCyLabs’s Services are not directed to persons under the age of 18. eCyLabs, therefore, does not knowingly collect Personal Information from persons under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact eCyLabs at enquiry[at]eCyLabs.com. If eCyLabs becomes aware that a child under 18 has provided us with Personal Information, eCyLabs will take steps to delete such information.
Since eCyLabs do not collect or determine the use of such Personal Information contained in data entered into the Service by you as a client, or that is created automatically as part of you using the Service (“Client data”),eCyLabs should not be considered a data controller for such Client data, and does not have the associated responsibilities.